What it doesn't do
It does not give legal advice, decide whether to take a case, run conflict checks, replace attorney judgment, or connect to practice-management software. Your practice-management tool stays separate.
For law firms
An AI receptionist for law firms that hands off to your team
D Line can help a firm answer routine calls, capture caller details, route to the right attorney or extension, and collect appointment requests. We make D Line; this page is not legal advice.
At a glance
Compare the details that matter.
| Feature | D Line AI receptionist | RingCentral AI Receptionist add-on |
|---|---|---|
| How it is priced | Available with the $35/month Advanced workspace | Starts at $39 as listed |
| Caller intake | Captures caller details and appointment requests | Available as an add-on |
| Routing and after-hours | Routes to people or extensions and can cover after-hours | Available as an add-on |
| After the call | Transcripts, summaries, and Ask about calls where transcription is available | Conversational intelligence add-on starts at $60 |
| Practice-management integration | Not currently | Check RingCentral for current options |
Competitor pricing and features as listed on RingCentral's public pricing page on October 3, 2026; they can change. Check ringcentral.com for current pricing.
RingCentral and RingEX are trademarks of their respective owner. D Line is not affiliated with, endorsed by, or sponsored by RingCentral.
The calls law firms miss
When the next call arrives during everything else.
Court days, lunch, after-hours, and several ringing lines can all put a prospective client into voicemail. A configured assistant can take the first details and hand the call toward the right person.
What it does
A practical first answer, shaped by your firm.
- Greets callers with a configured firm greeting and asks why they are calling.
- Captures caller details and appointment requests, then routes to an attorney, extension, department, or ring group.
- Answers routine questions from the information your firm provides and hands off when a caller asks for a person.
- Can cover after-hours, lunch, and busy periods while staff keeps control of the call paths.
Confidentiality, recording, and your obligations
Your firm remains responsible for its legal, ethics, confidentiality, retention, and recording-consent obligations. Tell callers when they are speaking with an automated assistant, and decide how your firm will review and handle recordings.
After the call
Give staff context for the next step.
Where transcription is available, calls can have a transcript and summary. Ask about calls lets staff search those transcripts in the D Line workspace; it does not replace review by your firm.
Set it up
Five steps from greeting to handoff.
- 01
List attorneys, extensions, departments, and the handoff paths callers should reach.
- 02
Choose or port a business number while keeping the current provider active until a port completes.
- 03
Write the greeting, routine answers, and the caller details or appointment requests to collect.
- 04
Set after-hours behavior and test routine questions and human handoffs with staff.
- 05
Enable any recording features you choose and review your firm’s retention and consent obligations.
Questions
Before you choose.
Does the AI receptionist give legal advice?
No. It does not give legal advice, decide whether you take a case, or run conflict checks. Your firm remains responsible for legal, ethics, confidentiality, and recording-consent obligations.
What does it not do?
It does not replace attorney or staff judgment and does not currently provide practice-management integration.
What happens after a call?
Where transcription is available, staff can review the call transcript and summary and use Ask about calls to search those transcripts in the workspace.
Can it book a consultation?
It can collect and book appointment requests. Your firm decides how requests are reviewed and confirmed.
Shape a considered first answer for your firm.
Create a D Line workspace, choose your number, and keep your team reachable wherever work takes them.