Ring groups and queues
Distribute inbound calls across available teammates.
Customer service and support
Answer every customer call with the whole team.
Route inbound calls across your team, keep shared history and recordings, and follow up by text where messaging is enabled.
No call left behind
Queues, ring groups, and shared context.
Inbound calls reach a ring group or queue so the next available teammate picks up. Every call lands in shared history with recordings and notes.
D Line is your calling and messaging layer.
Your helpdesk and ticketing tools stay where they are—D Line keeps the phone conversations alongside them, not inside them.
Practical by design
A phone system shaped for how your team works.
Shared call history
See who called, who answered, and what happened.
Call recordings
Review conversations with rolling recording storage.
Follow-up messaging
Text customers back where SMS is enabled.
Business hours coverage
Route after-hours calls to voicemail or another team.
Internal coordination
Message teammates and transfer calls to resolve issues.
Setup checklist
Stand up your support line in five steps.
- 01Map your support queues and the teammates who staff them.
- 02Choose a number or request a porting review.
- 03Set up ring groups, queues, business hours, and voicemail.
- 04Turn on recording and decide on messaging where needed.
- 05Assign extensions and prepare the app and phone mix.
Support team questions
Answers for customer service teams.
Can we share one number across the team?
Yes. A ring group or queue lets several teammates answer the same business number.
Are calls recorded?
Yes. Recordings are stored up to your plan's rolling storage allowance.
Can we text customers back?
Where SMS is enabled on your plan, you can follow up by text.
Does it replace our helpdesk tool?
No. D Line handles calls and messages; your ticketing tool stays separate.
Give your support team a phone system that keeps up.
Create a D Line workspace, choose your number, and keep your team reachable wherever work takes them.