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Healthcare and clinics

A clinic phone system for answering and routing patient calls.

Front-desk answering, department menus, and after-hours voicemail help patients reach the right place—without overwhelming the reception desk.

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A business team coordinating customer calls across office and field work

Front desk support

From the reception desk to the right department.

Callers hear a menu or reach a ring group, and missed calls become voicemail your team can return. You stay responsible for your patient-privacy obligations.

D Line handles calling and messaging.

D Line stores call recordings, voicemail, transcripts, and messages, which can include patient information. A HIPAA Business Associate Agreement (BAA) is available on request: email [email protected] to talk to us about your HIPAA requirements before using it for patient calls.

Practical by design

A phone system shaped for how your team works.

Front-desk answering

A main number with menus and transfers to departments.

Department routing

Ring groups and menus direct calls to the right team.

After-hours voicemail

Collect messages outside clinic hours and return them.

Extensions for staff

Unlimited extensions for front desk and departments.

Callback handling

Review missed calls and return them from any device.

Desk phones and apps

Reception phones plus apps for staff away from the desk.

Setup checklist

Set up your clinic line in five steps.

  1. 01Map your departments, front desk, and after-hours paths.
  2. 02Choose a number or request a porting review.
  3. 03Set up menus, ring groups, transfers, and business hours.
  4. 04Decide where desk phones are needed and who uses apps.
  5. 05Request a BAA at [email protected] and talk to us about your HIPAA requirements before going live.

Healthcare questions

Answers for clinics and healthcare offices.

Is D Line HIPAA compliant?

D Line does not claim HIPAA compliance, and there is no official HIPAA certification. D Line stores call recordings, voicemail, transcripts, and messages that can include patient information. A Business Associate Agreement (BAA) is available on request. Email [email protected] to talk to us about your HIPAA requirements before using D Line for patient calls.

What safeguards does D Line use?

Recordings, voicemail, and faxes are kept in private storage rather than at public web addresses, recording playback links expire, the web and apps connect over encrypted connections, and two-factor sign-in is available. These safeguards alone do not meet HIPAA's requirements.

Can we route to departments?

Yes. Menus and ring groups direct callers to the right department.

What about after-hours calls?

Business hours route after-hours calls to voicemail or another team.

Can patients text the clinic?

Where SMS is enabled, you can message patients—subject to your own privacy obligations.

Other industries

See how other teams set up D Line.

Comparing providers? See how D Line compares.

Put your clinic's phone system on one line.

Create a D Line workspace, choose your number, and keep your team reachable wherever work takes them.

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