Users and extensions
Invite your team and give everyone an extension. Extensions are unlimited on both plans.
Switching guide
Switch to D Line from Unitel Voice or iPlum
Moving a business number is called porting. It works the same way from most providers: you ask D Line to request the number, your current provider releases it, and calls start ringing in D Line. Porting is free: D Line does not charge to port your number in.
Step by step
How porting to D Line works
Do not cancel your current service before the port completes. Cancelling first can release the number and lose it.
- 01
Check eligibility
List every number you want to move, including any toll-free numbers. D Line confirms whether each number can be ported before the request goes in.
- 02
Gather your account details
From your current provider, get the account number, the account PIN or passcode, the authorized name, and the business name, billing phone, and service address exactly as they appear on your bill. If anything does not match, ask them for a Customer Service Record (CSR).
- 03
Sign the LOA and upload a recent bill
The Letter of Authorization (LOA) lets D Line request the number on your behalf. Upload it with a recent invoice from your current provider.
- 04
Order the port-in
Submit the request from the phone numbers area of your D Line workspace. D Line does not charge to port your number in, and eligibility and timing are confirmed before the move.
- 05
Keep your old service active
Leave Unitel Voice or iPlum running until D Line confirms the port is complete and you have tested calls. Then cancel with your old provider.
Costs
What porting costs
| Item | Cost | Notes |
|---|---|---|
| D Line port-in | Free | D Line does not charge to port your number in; eligibility and timing are confirmed before the move |
| Leaving Unitel Voice | No porting fee listed | Unitel Voice says it does not charge porting fees |
| Leaving iPlum | Paid unlock ($19.99 per number per Quo) | Plus any carrier pass-through charges, per iPlum's FAQ |
Competitor details checked Oct 2026; prices and features change — verify on their site.
Unitel Voice, iPlum, RingCentral, Pure IP, and POPP are trademarks of their respective owners. D Line is not affiliated with, endorsed by, or sponsored by any of them. We make D Line, so read this comparison with that in mind.
Before the port
What to set up in D Line first
Set everything up on a temporary D Line number so the switch is quiet on the day the number moves.
Call routing
Build call menus and ring groups; on Advanced, add business-hours routing and call queues.
Greetings and voicemail
Record or upload greetings and set voicemail for each person or group.
Apps and phones
Install the browser, desktop, and mobile apps, and order any pre-configured IP phones by quote.
Texting registration
Business texting needs carrier registration (10DLC). Start it early: it is a $5/month add-on on Base and included on Advanced.
Recording settings
Decide whether to record calls and review the consent rules that apply to you.
Leaving Unitel Voice
Notes for Unitel Voice customers
Porting fees
Unitel Voice says it does not charge porting fees.
Timelines
As a reference point, Unitel Voice quotes 2–3 business days for toll-free numbers and up to 10 business days for local numbers when porting to its own service. Your port to D Line can take more or less time; we confirm timing before the move.
What to recreate
Rebuild your auto attendant, ring groups, and greetings in D Line. Download any call recordings you want to keep: Unitel Voice keeps recordings for 60 days.
Leaving iPlum
Notes for iPlum customers
Port-out unlock
iPlum's FAQ says port-out is started in the portal (Tools & Reports, then Port Number) and needs a paid unlock plus any carrier charges. Quo's porting guide lists the unlock at $19.99 per number.
Billing
iPlum says prepaid plans and port fees are non-refundable, so check your renewal date before you plan the move.
Records and compliance
Export any call recordings or text archives you need to keep. D Line does not offer a BAA today, so do not move protected health information to D Line.
Questions
Frequently asked questions
How much does it cost to port a number to D Line?
Nothing. Porting is free: D Line does not charge to port your number in. Eligibility and timing are confirmed before the move, and you keep your old service active until the port completes.
How long does porting take?
It depends on the number type and the provider you are leaving, and D Line confirms eligibility and timing before the move. As a reference point, Unitel Voice quotes 2–3 business days for toll-free numbers and up to 10 business days for local numbers when porting to its own service.
Should I cancel Unitel Voice or iPlum first?
No. Keep your current service active until D Line confirms the port is complete and you have tested inbound calls. Cancelling first can release the number.
What information do I need to port my number?
Your account number, account PIN or passcode, authorized name, and the business name, billing phone, and service address as they appear on your bill, plus a signed LOA and a recent invoice.
Will my texting work right after the port?
Texting needs carrier registration (10DLC) for your business. Start registration in D Line before the port so texting is ready when the number moves.
Sources
Where these details come from.
Competitor details checked Oct 2026; prices and features change — verify on their site.
- Unitel Voice number porting
- Unitel Voice call recording
- iPlum port-out FAQ
- iPlum refund policy
- Quo help center: porting from iPlum
- D Line pricing
Unitel Voice, iPlum, RingCentral, Pure IP, and POPP are trademarks of their respective owners. D Line is not affiliated with, endorsed by, or sponsored by any of them. We make D Line, so read this comparison with that in mind.
Keep reading
Related guides.
Set up D Line on a new number, then bring your number over.
Create a D Line workspace, choose your number, and keep your team reachable wherever work takes them.