| Pricing model | One price per workspace; unlimited users and extensions | Per user per month |
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| Phone numbers | 1 US number included; extra numbers $2/month each | 1 number per user included; extra numbers $5/month |
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| Calling | Unlimited US and Canada calling under fair use | Unlimited US and Canada calling and texting |
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| Texting | Business texting $5/month per 10DLC campaign; carrier registration fees billed separately | Included; messaging registration $19.50 one-time plus a monthly fee |
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| Call recording | Both plans: 2 GB rolling storage on Base, 50 GB plus auto recording on Advanced | Manual on Starter; automatic on Business and Scale |
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| AI transcripts and summaries | Advanced: AI transcription and call summaries (about 1,000 minutes a month) | Business and Scale for all calls; Starter only for calls its AI agent handles |
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| AI answering | AI agent on both plans (Base AI agent / Advanced AI agent), 2,000 AI minutes a month each | Sona AI agent on all plans with 1,000 free credits (1 call = 100 credits) |
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| Voicemail transcription | Voicemail with transcription on both plans | All plans |
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| Call menus and routing | Call menus (IVR) and ring groups on both plans; business-hours routing and call queues on Advanced | Phone menus on Business and Scale; shared numbers and ring order |
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| Team video calling | Team video calling on Advanced | Not listed on the pricing page |
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| Apps | Browser, Mac and Windows desktop, iOS, Android, and a Chrome extension | iOS, Android, desktop, and web |
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| CRM | Click-to-call from any web CRM through the Chrome extension; native CRM integrations on request | HubSpot and Salesforce on Business and up; Slack and Zapier on all plans |
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| Number porting | Free: D Line does not charge to port your number in | Free porting listed on the pricing page |
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| Support | 24/7 live human support by phone and email | Email on all plans; live chat on Business; phone support on Scale (weekday hours) |
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