Dialpad alternative
Dialpad is an AI-first communications platform: its Connect phone plans include live transcripts and AI recaps on every seat, priced per user. D Line includes an AI agent on both plans and AI transcription with summaries on Advanced, for $35/month per workspace however many people you add. We make D Line; Dialpad details link to dialpad.com, checked Oct 2026.
Features
| Feature | D Line | Dialpad Connect |
|---|---|---|
| Pricing model | One price per workspace; unlimited users and extensions | Per user per month; prices can vary by region |
| Calling | Unlimited US and Canada calling under fair use | Unlimited US and Canada calling (toll-free excluded) |
| Texting | Business texting $5/month per 10DLC campaign; carrier registration fees billed separately | 250 outbound SMS pooled per account, plus inbound SMS and MMS |
| Call recording | Both plans: 2 GB rolling storage on Base, 50 GB plus auto recording on Advanced | Manual on all plans; automatic recording on shared lines from Pro |
| AI transcripts and summaries | Advanced: AI transcription and call summaries (about 1,000 minutes a month) | Real-time transcripts and AI recaps on all Connect plans |
| AI answering | AI agent on both plans (Base AI agent / Advanced AI agent), 2,000 AI minutes a month each | AI agent sold separately, priced per conversation |
| Voicemail transcription | Voicemail with transcription on both plans | Voicemail to email with transcription |
| Call menus and routing | Call menus (IVR) and ring groups on both plans; business-hours routing and call queues on Advanced | Department IVR, business-hours routing, ring groups, and a basic queue |
| Video meetings | Team video calling on Advanced | Dialpad Meetings included |
| Apps | Browser, Mac and Windows desktop, iOS, Android, and a Chrome extension | Desktop, web, iOS, Android, and desk phones |
| CRM | Click-to-call from any web CRM through the Chrome extension; native CRM integrations on request | Google Workspace on all plans; Salesforce and HubSpot from Pro |
| Healthcare | HIPAA BAA available on request | HIPAA with a BAA on all plans |
| Number porting | Free: D Line does not charge to port your number in | Not stated on the pricing page |
| Support | 24/7 live human support by phone and email | 24/7 support on Pro; Standard hours not stated |
Competitor details checked Oct 2026; prices and features change — verify on their site.
Dialpad are trademarks of their respective owners. D Line is not affiliated with, endorsed by, or sponsored by any of them. We make D Line, so read this comparison with that in mind.
Pricing
List prices before taxes and fees, checked Oct 2026. Dialpad shows annual pricing by default; monthly-billed prices are higher.
| Plan | Billed monthly | Billed annually | 5 users, billed monthly | 10 users, billed monthly |
|---|---|---|---|---|
| D Line Base | $20/workspace | $200/year per workspace | $20 | $20 |
| D Line Advanced | $35/workspace | $350/year per workspace | $35 | $35 |
| Dialpad Connect Standard | $27/user | $15/user/month | $135 | $270 |
| Dialpad Connect Pro | $35/user | $25/user/month | $175 | $350 |
| Dialpad Connect Enterprise | Contact sales | Contact sales | — | — |
Competitor details checked Oct 2026; prices and features change — verify on their site.
Dialpad are trademarks of their respective owners. D Line is not affiliated with, endorsed by, or sponsored by any of them. We make D Line, so read this comparison with that in mind.
A fair fit check
Switching
Do not cancel Dialpad before the port completes. Cancelling first can release the number.
Start a 14-day trial, invite your team, and build call menus, ring groups, and voicemail on the temporary number. Users and extensions are unlimited on both plans.
Note the account number, any account or port-out PIN, and the name and service address exactly as Dialpad has them. A recent bill helps.
Write down each Dialpad user’s direct number and each department or main line, so you can recreate them as D Line extensions, ring groups, and call menus.
Sign the Letter of Authorization (LOA) and submit the port from the phone numbers area of your workspace. Porting in is free, and eligibility and timing are confirmed before the move.
When D Line confirms the port, test inbound calls and texts, register texting (10DLC) if you use it, then cancel Dialpad.
Questions
Dialpad lists Connect Standard at $15 and Pro at $25 per user per month billed annually, or $27 and $35 billed monthly. Enterprise is priced by sales (checked Oct 2026).
For teams of two or more, usually. Five people on Connect Standard are $135/month billed monthly or $75/month billed annually. D Line Advanced, with AI transcription and summaries, is $35/month for the workspace.
Yes, on Advanced: AI transcription and summaries for about 1,000 minutes a month, plus Ask about calls. Dialpad includes live transcripts on all Connect plans, which suits teams that want every call transcribed in real time.
A Business Associate Agreement is available on request. Email [email protected] before using D Line for patient calls. Dialpad lists HIPAA with a BAA on all plans.
Usually, yes. Keep Dialpad active, request the port from D Line, and cancel after D Line confirms it. D Line does not charge to port your number in.
Sources
Competitor details checked Oct 2026; prices and features change — verify on their site.
Dialpad are trademarks of their respective owners. D Line is not affiliated with, endorsed by, or sponsored by any of them. We make D Line, so read this comparison with that in mind.
Create a D Line workspace, choose your number, and keep your team reachable wherever work takes them.
