| How you pay | One price per workspace; unlimited users and extensions | Per user per month, on three tiers: Starter, Business, Scale |
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| List price | Base $20/month or $200/year; Advanced $35/month or $350/year | Starter $19, Business $33, Scale $47 per user per month billed monthly; $15, $23, $35 billed annually |
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| Numbers | 1 US number included; extra numbers $2/month each | One number per user included; more are $5/month each |
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| Calling and texting | Unlimited US and Canada calling under fair use. Business texting $5/month per 10DLC campaign; carrier registration fees billed separately | Unlimited US and Canada calling and texting; messaging registration $19.50 one-time plus a monthly fee |
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| Recording | Both plans: 2 GB rolling storage on Base, 50 GB plus auto recording on Advanced | Manual recording on Starter; automatic on Business and Scale |
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| AI call notes | Advanced: AI transcription and call summaries (about 1,000 minutes a month) | Transcripts and summaries for every call on Business and Scale; Starter only for calls handled by its AI agent |
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| AI agent that answers | AI agent on both plans (Base AI agent / Advanced AI agent), 2,000 AI minutes a month each | Sona, on every plan, with 1,000 free credits (one call is 100 credits); more credits are paid |
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| Call menus and ring groups | Call menus (IVR) and ring groups on both plans; business-hours routing and call queues on Advanced | Phone menus on Business and Scale; shared numbers with ring order on all plans |
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| Voicemail | Voicemail with transcription on both plans | Voicemail transcription on all plans |
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| Video between teammates | Team video calling on Advanced | Not listed on the pricing page |
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| Desk phones | Supported IP desk phones, quoted separately | App-first; desk phones are not the focus |
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| CRM | Click-to-call in any web CRM through the Chrome extension; native CRM integrations on request | HubSpot and Salesforce on Business and up; Slack, Zapier and webhooks on all plans |
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| Porting | Free: D Line does not charge to port your number in | Free porting, per the pricing page |
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| Support | 24/7 live human support by phone and email | Email on Starter; live chat on Business; phone support on Scale during weekday hours |
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