| Who it suits | Small teams that share calls across desks, browsers, and phones | Solo owners and small teams who answer a business number on their own mobile |
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| Pricing model | One price per workspace; unlimited users and extensions | Flat price per account; plans differ by numbers and extensions included |
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| Users and extensions | Unlimited users and extensions on both plans | True Solo: 1 user, 1 extension. Solo Plus: unlimited users, 3 extensions (more cost extra). Small Business: unlimited extensions |
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| Phone numbers | 1 US number included; extra numbers $2/month each | 1 number on True Solo and Solo Plus, 4 on Small Business; extra numbers $10/month on monthly billing |
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| Texting | Business texting $5/month per 10DLC campaign; carrier registration fees billed separately | Unlimited texting; carrier registration $19.50 one-time plus $1.50/month |
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| Call recording | Both plans: 2 GB rolling storage on Base, 50 GB plus auto recording on Advanced | Solo Plus and Small Business; not on True Solo |
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| AI call notes | Advanced: AI transcription and call summaries (about 1,000 minutes a month) | AI call summaries and sentiment on Solo Plus and up |
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| AI answering | AI agent on both plans (Base AI agent / Advanced AI agent), 2,000 AI minutes a month each | Virtual receptionist is a paid add-on |
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| Voicemail transcription | Voicemail with transcription on both plans | All plans, with voicemail to email |
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| Call menus and routing | Call menus (IVR) and ring groups on both plans; business-hours routing and call queues on Advanced | Phone menu (IVR) on Solo Plus and up; extensions can ring several phones at once |
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| Team video calling | Team video calling on Advanced | Not offered |
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| Apps | Browser, Mac and Windows desktop, iOS, Android, and a Chrome extension | Mobile and desktop apps |
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| Fax | Business faxing on Advanced, available on request | Virtual fax included |
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| Number porting | Free: D Line does not charge to port your number in | Grasshopper says porting in is at no cost |
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| Support | 24/7 live human support by phone and email | 24/7 support by phone, email, and chat |
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