Zoom Phone alternative
Zoom Phone adds calling to Zoom with a license per user, and its listed prices are billed annually as one upfront charge. It is a natural fit for teams that live in Zoom Meetings. D Line is a phone system first, priced per workspace with unlimited users, and billed monthly or yearly. We make D Line; Zoom details link to zoom.us, checked Oct 2026.
Features
| Feature | D Line | Zoom Phone |
|---|---|---|
| Pricing model | One price per workspace; unlimited users and extensions | Per user license; listed prices billed annually up front |
| Phone numbers | 1 US number included; extra numbers $2/month each | A domestic number per license; extra numbers $5/month |
| Calling | Unlimited US and Canada calling under fair use | Metered or unlimited US and Canada plans; international add-on from $10/month |
| Texting | Business texting $5/month per 10DLC campaign; carrier registration fees billed separately | US and Canada SMS and MMS; registration required |
| Call recording | Both plans: 2 GB rolling storage on Base, 50 GB plus auto recording on Advanced | Call recording included |
| AI transcripts and summaries | Advanced: AI transcription and call summaries (about 1,000 minutes a month) | Post-call summaries and task extraction |
| AI answering | AI agent on both plans (Base AI agent / Advanced AI agent), 2,000 AI minutes a month each | Virtual agent receptionist offered with a 100-minute trial; ongoing price not shown |
| Voicemail transcription | Voicemail with transcription on both plans | Voicemail transcripts with AI to-dos |
| Call routing | Call menus (IVR) and ring groups on both plans; business-hours routing and call queues on Advanced | Shared lines and call queues |
| Video meetings | Team video calling on Advanced | Zoom Meetings bundled; limits depend on the Zoom Workplace tier |
| Fax | Business faxing on Advanced, available on request | Online fax, 50 pages a month (unlimited on Business Plus) |
| Apps | Browser, Mac and Windows desktop, iOS, Android, and a Chrome extension | Zoom desktop and mobile apps |
| Number porting | Free: D Line does not charge to port your number in | Zoom says compatible numbers transfer with no hidden fees |
| Support | 24/7 live human support by phone and email | Live chat above $10/month; live phone support above $200/month |
Competitor details checked Oct 2026; prices and features change — verify on their site.
Zoom, Zoom Phone, and Zoom Workplace are trademarks of their respective owners. D Line is not affiliated with, endorsed by, or sponsored by any of them. We make D Line, so read this comparison with that in mind.
Pricing
Zoom Phone prices as shown on its pricing page: per user per month, billed annually as a single upfront charge, checked Oct 2026. Taxes and fees extra.
| Plan | Per month, billed annually | 5 users per month | 10 users per month | Notes |
|---|---|---|---|---|
| D Line Base | $16.67/workspace ($200/year) | $16.67 | $16.67 | Or $20/month month to month |
| D Line Advanced | $29.17/workspace ($350/year) | $29.17 | $29.17 | Or $35/month month to month |
| Zoom Phone US & CA Metered | $10.50/user | $52.50 | $105 | Outbound calls metered |
| Zoom Phone US & CA Unlimited | $16/user | $80 | $160 | With Zoom Workplace Basic |
| Zoom Workplace Pro Plus | $20.50/user | $102.50 | $205 | Workplace Pro with unlimited phone |
| Zoom Workplace Business Plus | $24.50/user | $122.50 | $245 | Workplace Business with phone |
Competitor details checked Oct 2026; prices and features change — verify on their site.
Zoom, Zoom Phone, and Zoom Workplace are trademarks of their respective owners. D Line is not affiliated with, endorsed by, or sponsored by any of them. We make D Line, so read this comparison with that in mind.
A fair fit check
Switching
Do not cancel Zoom Phone before the port completes. Cancelling first can release the number.
Start a 14-day trial, invite your team, and build call menus, ring groups, and voicemail on the temporary number. Users and extensions are unlimited on both plans.
Note the account number, any account or port-out PIN, and the name and service address exactly as Zoom Phone has them. A recent bill helps.
Zoom Phone licenses are billed annually up front. Plan the move around your renewal date so you are not paying for both.
Sign the Letter of Authorization (LOA) and submit the port from the phone numbers area of your workspace. Porting in is free, and eligibility and timing are confirmed before the move.
When D Line confirms the port, test inbound calls and texts, register texting (10DLC) if you use it, then cancel Zoom Phone.
Questions
Zoom lists US & CA Metered at $10.50 and US & CA Unlimited at $16 per user per month, billed annually as one upfront charge, with bundles including Zoom Workplace from $20.50 (checked Oct 2026).
For teams on annual billing, from about two users up. Five Zoom Phone Unlimited users are $80/month billed annually; D Line Base annual works out to $16.67/month for the whole workspace. Zoom bundles video meetings, so compare what you would otherwise pay for meetings.
No. D Line is a standalone phone system with its own browser, desktop, and mobile apps. You can keep using Zoom Meetings for video alongside it.
Usually, yes. Keep Zoom Phone active, request the port from D Line, and cancel after D Line confirms it. D Line does not charge to port your number in.
Zoom offers a virtual agent receptionist with a 100-minute trial; its ongoing price is not shown on the pricing page. Both D Line plans include an AI agent with 2,000 AI minutes per workspace per month.
Sources
Competitor details checked Oct 2026; prices and features change — verify on their site.
Zoom, Zoom Phone, and Zoom Workplace are trademarks of their respective owners. D Line is not affiliated with, endorsed by, or sponsored by any of them. We make D Line, so read this comparison with that in mind.
Create a D Line workspace, choose your number, and keep your team reachable wherever work takes them.
