CallRail alternative
CallRail is marketing software: it tracks which ad, page or campaign made the phone ring, records the call and scores it. Its plans start at $50/month with 5 numbers, 250 minutes and 25 texts pooled, then per-minute charges. D Line is a business phone system for the people who answer and make calls: unlimited users, call menus, ring groups, recording and an AI agent for one workspace price. Many teams need only one of the two. We make D Line; CallRail figures are from callrail.com, checked Oct 2026.
Last updated · Competitor details checked Oct 2026; prices and features change — verify on their site.
Features
| Feature | D Line | CallRail |
|---|---|---|
| What it is | A cloud business phone system for a team | Call tracking and marketing attribution, with calling features in service of it |
| Pricing model | One price per workspace; unlimited users and extensions | Per account, with pooled numbers, minutes and texts; usage above the pool is billed per unit |
| Plans | Base $20/month or $200/year; Advanced $35/month or $350/year | Lead Tracking $50, Lead Tracking Complete $95, Lead Conversion $150, Lead Conversion Complete $195 per month |
| Calling | Unlimited US and Canada calling under fair use | 250 local minutes included, then $0.05/minute |
| Texting | Business texting $5/month per 10DLC campaign; carrier registration fees billed separately | 25 texts included, then $0.03 each |
| Phone numbers | 1 US number included; extra numbers $2/month each | 5 local numbers included; more are $3/month each (toll-free $5) |
| Users and extensions | Unlimited users and extensions on both plans | Not a per-user product; numbers route to destinations you set |
| Marketing attribution | Not offered: D Line does not track which campaign made the phone ring | Core feature: dynamic number insertion, source and keyword attribution, form tracking on Complete plans |
| Call recording | Both plans: 2 GB rolling storage on Base, 50 GB plus auto recording on Advanced | Included on all plans |
| AI transcripts and analysis | Advanced: AI transcription and call summaries (about 1,000 minutes a month) | 250 transcription minutes on Lead Tracking plans; Conversation Intelligence with summaries and sentiment on Lead Conversion plans |
| AI agent that answers | AI agent on both plans (Base AI agent / Advanced AI agent), 2,000 AI minutes a month each | AI Voice Assistant add-on from $95/month on top of a plan |
| Call menus and routing | Call menus (IVR) and ring groups on both plans; business-hours routing and call queues on Advanced | Call routing and call flows, including menus and schedules |
| Apps and desk phones | Browser, Mac and Windows desktop, iOS, Android, and a Chrome extension; IP desk phones quoted separately | Web app and mobile app; calls are usually forwarded to your existing phones |
| Team video calling | Team video calling on Advanced | Not offered |
| Trial and support | 14-day paid trial for $3; 24/7 live human support by phone and email | 14-day free trial; support tiers by plan |
Competitor details checked Oct 2026; prices and features change — verify on their site.
CallRail are trademarks of their respective owners. D Line is not affiliated with, endorsed by, or sponsored by any of them. We make D Line, so read this comparison with that in mind.
Pricing
Monthly list prices before taxes and fees, checked Oct 2026. CallRail says yearly billing saves up to 10% but lists no yearly prices. The two products meter different things, so the columns show what each price covers.
| Plan | Per month | Numbers | Calling | Texts |
|---|---|---|---|---|
| D Line Base | $20 (or $200/year) | 1 included, $2 each after | Unlimited under fair use | $5/month per campaign, unlimited under fair use |
| D Line Advanced | $35 (or $350/year) | 1 included, $2 each after | Unlimited under fair use | $5/month per campaign, unlimited under fair use |
| CallRail Lead Tracking | $50 | 5 local, $3 each after | 250 minutes, $0.05/minute after | 25 texts, $0.03 each after |
| CallRail Lead Tracking Complete | $95 | Same pool, adds form tracking | 250 minutes pooled | 25 texts pooled |
| CallRail Lead Conversion | $150 | Same pool, adds Conversation Intelligence | 250 minutes pooled | 25 texts pooled |
| CallRail Lead Conversion Complete | $195 | Same pool, adds form tracking and CI | 250 minutes pooled | 25 texts pooled |
Competitor details checked Oct 2026; prices and features change — verify on their site.
CallRail are trademarks of their respective owners. D Line is not affiliated with, endorsed by, or sponsored by any of them. We make D Line, so read this comparison with that in mind.
A fair fit check
Switching
Do not cancel CallRail before the port completes. Cancelling first can release the number.
Start a 14-day trial, invite your team, and build call menus, ring groups, and voicemail on the temporary number. Users and extensions are unlimited on both plans.
Note the account number, any account or port-out PIN, and the name and service address exactly as CallRail has them. A recent bill helps.
Tracking numbers tied to campaigns can stay with CallRail and forward to D Line; port only the numbers customers know as your main lines.
Sign the Letter of Authorization (LOA) and submit the port from the phone numbers area of your workspace. Porting in is free, and eligibility and timing are confirmed before the move.
When D Line confirms the port, test inbound calls and texts, register texting (10DLC) if you use it, then cancel CallRail.
Questions
Not primarily. CallRail describes itself as call tracking and marketing analytics: it shows which marketing made the phone ring, records the call and analyzes it. It has routing and a softphone, but numbers, minutes and texts are pooled and metered. D Line is a business phone system built for the team that answers.
CallRail lists four plans (checked Oct 2026): Lead Tracking $50, Lead Tracking Complete $95, Lead Conversion $150 and Lead Conversion Complete $195 per month, each with 5 local numbers, 250 minutes and 25 texts included before per-unit charges.
Yes. Keep CallRail tracking numbers for campaigns and forward them to your D Line business number or ring group; D Line handles the team’s extensions, menus, recording and apps. D Line does not provide marketing attribution itself.
No. D Line records who called, when, the recording and (on Advanced) a transcript and summary, but it does not do dynamic number insertion or campaign attribution. If that reporting is essential, CallRail or a similar tool is the right category.
Usually, yes, for numbers you own on the account. Keep CallRail active, request the port from D Line, and cancel only after D Line confirms the move. Porting in is free.
Sources
Competitor details checked Oct 2026; prices and features change — verify on their site.
CallRail are trademarks of their respective owners. D Line is not affiliated with, endorsed by, or sponsored by any of them. We make D Line, so read this comparison with that in mind.
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