| Pricing model | One price per workspace; unlimited users and extensions | Flat plan price with a set number of users; extra users $5/month each |
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| Plans | Base $20/month or $200/year; Advanced $35/month or $350/year | Basic $19, Plus $39, Pro $59 per month; Enterprise by quote; annual prices not listed |
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| Users | Unlimited users and extensions on both plans | 1 on Basic, 3 on Plus, 10 on Pro, then $5/user/month |
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| Phone numbers | 1 US number included; extra numbers $2/month each | 1 on Basic, 2 on Plus, 3 on Pro; extra numbers $5/month |
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| Calling | Unlimited US and Canada calling under fair use | Unlimited US and Canada calling on all plans, subject to a reasonable-use policy |
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| Texting | Business texting $5/month per 10DLC campaign; carrier registration fees billed separately | 500 texts on Basic, 2,000 on Plus, 5,000 on Pro; 10DLC registration $19 one-time plus $1.50/month on Basic, included on Pro |
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| Call menus and extensions | Call menus (IVR) and ring groups on both plans; business-hours routing and call queues on Advanced | No menu on Basic; one menu and single-digit extensions on Plus; unlimited menus and multi-digit extensions on Pro |
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| Call recording | Both plans: 2 GB rolling storage on Base, 50 GB plus auto recording on Advanced | Pro and Enterprise only |
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| AI transcripts and summaries | Advanced: AI transcription and call summaries (about 1,000 minutes a month) | Not listed on the pricing page |
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| AI agent that answers | AI agent on both plans (Base AI agent / Advanced AI agent), 2,000 AI minutes a month each | AI Receptionist is a separate add-on in beta, from $39/month pay-as-you-go or $59/month with 100 minutes |
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| Video meetings | Team video calling on Advanced | Video meetings for up to 100 participants on all plans |
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| Apps | Browser, Mac and Windows desktop, iOS, Android, and a Chrome extension | Mac, Windows, Linux, iOS, Android and web apps; API, Zapier and webhooks |
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| Porting | Free: D Line does not charge to port your number in | Most US and Canadian numbers transfer at no extra charge, typically 3 to 5 business days |
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| Trial | 14-day paid trial for $3, then a 30-day money-back guarantee | 7-day trial; no refunds after it ends |
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| Support | 24/7 live human support by phone and email | 24/7 email; phone and chat during Central Time business hours |
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